Using JIRA for Bug Tracking
Useful Add-Ons for Bug Tracking
JIRA OnDemand comes bundled with many third party integrations that provide additional functionality. Here are a few worth trying to expand on JIRA's bug tracking features.
You can enable any or all of these add-ons using the Universal Plugin Manager. Go to Administration > Plugins and click 'enable' next to any connector.
Zendesk
If your development team tracks software defects with JIRA, use the JIRA integration to escalate Zendesk tickets to JIRA issues and communicate comments between both systems.
Get Satisfaction
By connecting your Get Satisfaction community with JIRA, your customers will have their feedback incorporated directly into the product development process. Create JIRA issues from reported problems, add the most voted ideas as feature requests, and route technical questions to developers.
Salesforce
Your development & product management teams works in JIRA. Your support and sales teams work in Salesforce.com. They all deal with product issues and need an integrated view of what's going in order to be effective.
JIRA Mobile Connect
JIRA Mobile Connect is a free, open-source library that prompts users to send automated crash reports, annotated screenshots, and feedback to app developers - all without leaving your iOS app! All of this data appears automatically in a JIRA issue, and you can respond to the reporter by commenting on the issue.
